MindMixer, who we have covered on this blog before, is a community engagement tool that markets itself as a “virtual town hall service.” It is meant to extend the reach of governments’ public engagement campaigns by making it easier for citizens to provide input, insights, and feedback. They’ve deployed their solution in cities as diverse as Burbank, California; Omaha, Nebraska; and Flagstaff, Arizona on topics such as transportation, budget, and master plans.
A few months ago, the company pulled together all the ideas submitted by citizens in every city using their solution. They divided the ideas into 10 categories:
(6) Government 2.0
Within each category, they highlighted the number of citizen ideas that relate to that category. For example, the Mobility category most commonly included ideas on bicycles, mass transit, pedestrians, parking, and car access (in that order).
By far, Urban Design and Mobility were the two most common categories of ideas that citizens were concerned with. Housing, Sustainability, and Government 2.0 were in the second tier. The remaining categories (Safety, Parks, Infrastructure, Health, and Services) all received relatively little attention.
This may be surprising given news media’s frequent exaggerating of safety issues, health, and the U.S.’s crumbling infrastructure. However, the responses seem to reflect the population that is most likely using a solution like this – those who have access to a computer, who trust participating in an online forum, who are confident in articulating their ideas. It seems likely that this population is younger, perhaps more likely to live in the urban center areas of these cities with access to transit and shorter bicycling and walking distances, and who perhaps have more sensibility about urban design issues due to their daily environment.
Given these results, it appears that the challenges of expanding this solution to a more diverse population still exist. Nonetheless, it’s a great infographic that not only conveys what people are talking about but also that people are willing and able to engage in this type of public participation process.
- Terra Curtis